The Service Level Agreement (SLA) framework is a guidance document designed to help you and your organisation develop an SLA yourselves. An effective SLA is a crucial part of any partnership working arrangements between organisations. This template has been designed specifically for partnerships between relevant authorities defined at section 33(5) of the Protection of Freedoms Act 2012 (local authorities and police forces) regarding the operation of surveillance camera systems.
The local authority strand of the national surveillance camera strategy as been working on a framework service level agreement document to help local authorities and police forces write their own agreements. Read about how this work is developing and get involved.
Hi, I’m Tony Gleason Treasurer at the Public CCTV Managers’ Association (PCMA) and CCTV Manager at Bournemouth Borough Council. I jointly lead (with Neil Harvey PCMA Chair and Operations Manager at Nottingham Control Centre) the local authorities strand of the …
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Surveillance Camera Commissioner's Office
This is the official blog for the Surveillance Camera Commissioner’s Office. We aim to give you updates on the current issues in the sector, share ideas and importantly invite your views on the use of surveillance cameras.